From there, you can call or email with our ticketing customer service team for help.
I Bought A Vip Package And I Have A Child Who Is 5 Years Old Or Younger, Can My Child Accompany Me Into Vip?
Yes, children under the age of five are allowed into the vip area with an adult who has paid for vip.
Can I Get A Refund?
No. We do not offer refunds or exchanges on ticket sales. all artists and scheduled performance times are subject to change. The festival is outdoors and is held rain or shine.
When And Where Will The Box Office Be Open On Site?
The box office will be located near the main festival entrance.
Box Office Hours: Saturday: 9:30am – 10pm
What Type Of Id Is Accepted At The Box Office?
The box office will accept a state issued driver’s license, a government issued non-driver id card, military id, or passport. Please make sure to have one of these forms of id with you!
Can I Buy Tickets At The Festival?
This will be strictly dependent on availability and if we do not sell out beforehand.
What Is Not Allowed In?
No Coolers Or Picnic Baskets
No Outside Food Or Beverages
No Glass Containers
No Video Cameras Or Go Pros
No Audio Recording Devices
No Laptops Or Tablets
No Professional Cameras Or Cameras With Removable Lenses
No Selfie Sticks
No Lasers Or Laser Pointers
No Hula Hoops Or Totems
No Balloons Or Beach Balls
No Confetti Or Glow Sticks
No Aerosol Cans
No Whistles Or Air Horns
No Fireworks Or Explosives
No Musical Instruments Of Any Kind
No Bags, Backpacks, Draw-string Bags Or Duffle Bags
No Weapons Of Any Kind
No Drugs Or Drug Paraphernalia
No Pets (With Exception Of Documented Service Animals)
No Unauthorized Vending Or Advertising
*** We Do Not Provide On-site Storage For Prohibited Items. ***
What Is Allowed In?
You Can Bring One Refillable (Not Glass) Water Bottle In Addition To A Factory Sealed Bottle Of Water (20oz Max)
– Water Refill Stations Will Be Provided By Our Partnership Hinkley Springs Water Company!. Look For The “Hydration Station” Activation On Site To Hydrate!
Small, Point-and-shoot Digital Camera
Hats And Sunglasses
Light Blankets And Towels
We Strongly Encourage You To Not Bring Chairs Of Any Sort. If You Must Bring A Chair please see our what chairs are allowed section below. .
We Strongly Encourage You To Not Bring Bags Of Any Sort. If You Must Bring A Bag, Please Abide By The Following:
– Small Purse Or Hand-held Clutch (Maximum Size: 4.5” X 6.5”)
– A Small Or Medium Sized Clear Plastic, Vinyl, Or Pvc Bag (Maximum Size: 12” X 6” X 12”)
– A Clear One-gallon Re-sealable Zip Top Bag (Maximum Is Freezer Size: 10” X 12” X 2”)
– A Clear Or Mesh Drawstring Bag
What Bags Are Allowed And Not Allowed Into The Show?
Can I Bring A Prescription Medication Or Medically Necessary Food Items Into The Festival?
Yes. If you present your prescription, medication and a photo id at the festival gates, you will be allowed to bring it in with you. If you have dietary restrictions that require special snacks or beverages to be brought into the show, you may do so when presented with a doctor’s note at the festival gates.
What Chairs Are Allowed And Not Allowed Into The Show?