Faq’s General Questions
Unfortunately there will be no re-entry. You will need to purchase another ticket if you leave. No Exceptions
Doors will open at 10:30am. The shows end time will be posted closer to the event dates.
This is an all ages event. Attendees ages 12 and over will need to purchase a ticket. We strongly encourage parents to bring hearing protection for their children.
Paid parking is available in Washington Park.
Most of our food and beverage stands do accept credit cards. Our merchandise booth also accepts cards. There will be no ATMs
There are sometimes great distances between stages. Personal assistance, wheelchair pushes, and any type of transportation, including golf cart rides, are not provided by the festival. If you require any additional assistance please plan on bringing a companion. wheelchairs are not available for rent or loan.
Wheelchairs, power wheelchairs and small three or four-wheeled scooters are allowed in the festival. other power-driven devices will be considered only on a case-by-case basis. a power device should not move faster than a person can walk and extreme care needs to be taken when operating such devices due to the large crowds expected at the festival. Therefore, large, fast and heavy mobility devices are not appropriate in this situation.
Accessible restrooms can be found at the end of each row of porta lets throughout the venue.
Viewing areas for patrons with mobility disabilities:
To find their locations visit the access center inside the entrance, look for the wheelchair symbols on event maps, and watch for the signs with the wheelchair symbol.
Who may use these areas?
Patrons who use wheelchairs, scooters or other mobility devices. Patrons who have mobility limitations of such significance that it substantially limits their ability to stand.
We use a wristband program to facilitate the access program. We recommend that anyone needing to use these viewing areas stop by the access center upon arrival to request a designated wristband. Viewing areas are available on a first-come, first-served basis, with priority given to those who use wheelchairs. The platforms will fill up for the most popular acts, and we ask for your cooperation. Companions and patrons who are able may be asked to step off the platform to make more room for those who use wheelchairs. We have access program staff on-site to manage the access program and answer any questions that may arise.
Each person eligible for the access program may bring one adult companion into the reserved viewing areas at any given time. Families, consisting of no more than two adults and any minor children, when one member of the family has a disability, may stay together in the reserved areas.
What’s Not Cool? Faking it! We must reserve these viewing areas for patrons who genuinely have mobility disabilities. Overcrowding the access areas defeats the purpose. Have a heart; do not abuse the system!
You can purchase tickets online via Eventbrite at the link below. https://www.eventbrite.com/e/238644220287.
At this time, there are no physical outlets for cash ticket sales.
For any ticket-related issues, please visit https://www.eventbrite.com/support
From there, you can call or email with our ticketing customer service team for help.
No. We do not offer refunds or exchanges on ticket sales. all artists and scheduled performance times are subject to change. the festival is outdoors and is held rain or shine.
The box office will be located near the main festival entrance.
Box Office Hours:
Saturday: 9:30am – 10pm
No Coolers Or Picnic Baskets
No Outside Food Or Beverages
No Glass Containers
No Video Cameras Or Go Pros
No Audio Recording Devices
No Laptops Or Tablets
No Professional Cameras Or Cameras With Removable Lenses
No Selfie Sticks
No Lasers Or Laser Pointers
No Hula Hoops Or Totems
No Balloons Or Beach Balls
No Confetti Or Glow Sticks
No Aerosol Cans
No Whistles Or Air Horns
No Fireworks Or Explosives
No Musical Instruments Of Any Kind
No Bags, Backpacks, Draw-string Bags Or Duffle Bags
No Weapons Of Any Kind
No Drugs Or Drug Paraphernalia
No Pets (With Exception Of Documented Service Animals)
No Unauthorized Vending Or Advertising
*** We Do Not Provide On-site Storage For Prohibited Items. ***
What Is Allowed In?
You Can Bring One Refillable (Not Glass) Water Bottle In Addition To A Factory Sealed Bottle Of Water (20oz Max)
– Water Refill Stations will Be provided by our partnership with Hinkley Springs Water. Look for the “Hydration Station” activation on site to hydrate!
Small, Point-and-shoot Digital Camera
Hats And Sunglasses
Light Blankets And Towels
We strongly encourage you to not bring chairs of any sort. If you must bring a chair, please see the section on chairs below.
We strongly encourage you to not bring bags of any sort. If you must bring a bag, Please see the section on bags below.