Faq’s General Questions

A full schedule with set times will be posted about 2 weeks before the show on our schedule page.

Sure. Checkout our beach and all of our beautiful lakefront but make sure you keep your wristband on. If you lose your wristband you will need to purchase a ticket to re-enter the festival. 

Sure. Checkout our beach and all of our beautiful lakefront but make sure you keep your wristband on. If you lose your wristband you will need to purchase a ticket to re-enter the festival. 

Doors will open at 11:00am. The show’s end time will be posted closer to the event dates.

This is an all ages event. Attendees ages 12 and over will need to purchase a ticket. We strongly encourage parents to bring hearing protection for their children.

Beyond the beach music fest is an outdoor event and is held rain or shine, except in the case that the festival may be delayed and/or canceled and the festival grounds may be evacuated if inclement or severe weather poses a threat to patron and staff safety. We encourage patrons to check the weather forecast and dress accordingly (e.g. in the event of rain, we advise ponchos and rain boots). No refunds or exchanges will be given as a result of weather conditions; and no refunds or exchanges will be given for inclement or severe weather that necessitates an evacuation, delay or cancellation in part or whole of the event.

Paid parking is available in Washington Park and free parking and shuttle map are posted on the home page. 

Most of our food and beverage stands do accept credit cards. Our merchandise booth also accepts cards. 

The venue is accessible and there will be special viewing areas at the main stages for those with mobility limitations. The festival is held outdoors in a park. there will be natural terrain to travel over and if it rains it could become muddy.

There are sometimes great distances between stages. Personal assistance, wheelchair pushes, and any type of transportation, including golf cart rides, are not provided by the festival. If you require any additional assistance please plan on bringing a companion. wheelchairs are not available for rent or loan.

Wheelchairs, power wheelchairs and small three or four-wheeled scooters are allowed in the festival. other power-driven devices will be considered only on a case-by-case basis. a power device should not move faster than a person can walk and extreme care needs to be taken when operating such devices due to the large crowds expected at the festival. Therefore, large, fast and heavy mobility devices are not appropriate in this situation.

Accessible restrooms can be found at the end of each row of porta lets throughout the venue.

Viewing areas for patrons with mobility disabilities:
To find their locations visit the access center inside the entrance, look for the wheelchair symbols on event maps, and watch for the signs with the wheelchair symbol.

Who may use these areas?
Patrons who use wheelchairs, scooters or other mobility devices. Patrons who have mobility limitations of such significance that it substantially limits their ability to stand.

Important:
We use a wristband program to facilitate the access program. We recommend that anyone needing to use these viewing areas stop by the access center upon arrival to request a designated wristband. Viewing areas are available on a first-come, first-served basis, with priority given to those who use wheelchairs. The platforms will fill up for the most popular acts, and we ask for your cooperation. Companions and patrons who are able may be asked to step off the platform to make more room for those who use wheelchairs. We have access program staff on-site to manage the access program and answer any questions that may arise.

Companion Policy:
Each person eligible for the access program may bring one adult companion into the reserved viewing areas at any given time. Families, consisting of no more than two adults and any minor children, when one member of the family has a disability, may stay together in the reserved areas.

What’s Not Cool? Faking it! We must reserve these viewing areas for patrons who genuinely have mobility disabilities. Overcrowding the access areas defeats the purpose. Have a heart; do not abuse the system!

ticket FAQ'S

You can purchase tickets online via Eventbrite at the link below. https://www.eventbrite.com/e/238644220287.

 At this time, there are no physical outlets for cash ticket sales.

For any ticket-related issues, please visit https://www.eventbrite.com/support 

From there, you can call or email with our ticketing customer service team for help.

Yes, children under the age of five are allowed into the vip area with an adult who has paid for vip.

No. We do not offer refunds or exchanges on ticket sales. all artists and scheduled performance times are subject to change. the festival is outdoors and is held rain or shine.

The box office will be located near the main festival entrance.

Box Office Hours:
Saturday: 9:30am – 10pm

This will be strictly dependent on availability and if we do not sell out beforehand.
The box office will accept a state issued driver’s license, a government issued non-driver id card, military id, or passport. Please make sure to have one of these forms of id with you!

No Coolers Or Picnic Baskets

No Outside Food Or Beverages

No Glass Containers

No Video Cameras Or Go Pros

No Audio Recording Devices

No Laptops Or Tablets

No Professional Cameras Or Cameras With Removable Lenses

No Selfie Sticks

No Lasers Or Laser Pointers

No Drones

No Umbrellas

No Hula Hoops Or Totems

No Balloons Or Beach Balls

No Confetti Or Glow Sticks

No Aerosol Cans

No Whistles Or Air Horns

No Fireworks Or Explosives

No Musical Instruments Of Any Kind

No Bags, Backpacks, Draw-string Bags Or Duffle Bags

No Weapons Of Any Kind

No Drugs Or Drug Paraphernalia

No Pets (With Exception Of Documented Service Animals)

No Unauthorized Vending Or Advertising

*** We Do Not Provide On-site Storage For Prohibited Items. ***

What Is Allowed In?

You Can Bring One Refillable (Not Glass) Water Bottle In Addition To A Factory Sealed Bottle Of Water (20oz Max)

– Water Refill Stations will Be provided by our partnership with Hinkley Springs Water. Look for the “Hydration Station” activation on site to hydrate!

Cellphones

Sunscreen (Non-aerosol)

Binoculars

Small, Point-and-shoot Digital Camera

Hats And Sunglasses

Earplugs

Light Blankets And Towels

We strongly encourage you to not bring chairs of any sort. If you must bring a chair, please see the section on chairs below.

We strongly encourage you to not bring bags of any sort. If you must bring a bag, Please see the section on bags below.

Yes. If you present your prescription, medication and a photo id at the festival gates, you will be allowed to bring it in with you. If you have dietary restrictions that require special snacks or beverages to be brought into the show, you may do so when presented with a doctor’s note at the festival gates.